Hey there! Ever had one of those moments where you just wanted to chat with someone real about a product? That’s exactly why we’re here. At Kicksouly, we don’t just sell sneakers—we build relationships. Fun fact: Our founder, Alex, still replies to every fifth email personally. Why? Because your voice matters, and we genuinely care.
Whether you’ve got a question about sizing, need help tracking an order, or just want to geek out over limited-edition drops, we’re all ears. Here’s how to reach us:
Prefer typing? Try our live chat during business hours. It’s like texting a sneaker-obsessed friend.
Last month, a customer suggested we stock wider sizes—and guess what? We did. That’s the power of your feedback. Got an idea? A complaint? A dream collab you’d kill to see? Tell us. We might even slide you a discount code for sharing.
P.S. If you’re emailing about a return, include your order #. It’ll save us both time—and time is money… which you could spend on more sneakers.
