At Kicksouly, we prioritize seamless delivery for your footwear essentials. Our team meticulously processes every order, ensuring your selection of versatile styles—from performance-driven athletic designs to seasonally adaptable options—reaches you with care. Orders are dispatched from our fulfillment centers within 1-2 business days after payment confirmation, followed by carrier handoff. While transit times vary, we collaborate with trusted logistics partners to maintain reliability across all categories.

Processing typically concludes within 48 hours of order placement, excluding weekends or holidays. Domestic deliveries generally require 3-7 business days post-dispatch, while international shipments may take 10-20 business days depending on destination customs workflows. Seasonal peaks or carrier disruptions may occasionally extend these estimates, but we proactively monitor such events to minimize delays.

We offer tiered shipping options tailored to order value:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies automatically to orders of $60+

Note: Expedited shipping may be available during checkout for select regions at additional cost.

Currently serving 30+ countries across North America, Europe, and Oceania. Full coverage includes the United States, Canada, UK, Germany, France, and Australia. Restrictions apply to certain remote areas (e.g., territories without consistent postal infrastructure) and embargoed regions. During checkout, our system automatically validates delivery eligibility based on your shipping address.

Upon dispatch, you'll receive a confirmation email containing:

- A unique tracking number
- Direct links to carrier tracking portals
- Estimated delivery windows

For real-time updates, log into your account or use our Order Tracker with your order number and email.

While 98% of deliveries arrive on schedule, unforeseen delays can occur. If your tracking shows no movement for 7+ business days or the estimated delivery date has passed, contact our support team at [email protected] with:

- Order number
- Screenshot of tracking status
- Shipping address confirmation

We'll initiate carrier investigations and provide resolution options within 72 hours.

International customers are responsible for any customs fees, taxes, or import duties levied by their country. These charges are determined by local authorities and vary based on product category and declared value. We cannot predict or reimburse such fees but recommend:

- Consulting your national customs website pre-purchase
- Allocating 10-25% of order value for potential charges
- Contacting carriers directly for fee payment methods

Note: Refused shipments due to unpaid duties will incur return processing fees.