You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team as soon as possible with your order details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. A valid proof of purchase or receipt must accompany all returns. Items that are damaged, altered, or missing parts will not be accepted for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays or may not be accepted. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Upon approval of your return, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
Depending on your financial institution, it may take additional time for the refund to appear in your account. Typically, credit card refunds appear within 3-5 business days after processing, while bank transfers may take 5-10 business days.
If you have not received your refund within the expected timeframe, please first check with your bank or credit card company to ensure the refund has not been processed on their end. Some financial institutions require additional processing time before posting the refund to your account.
If you have confirmed with your financial institution that the refund has not been processed, please contact our customer service team with your order details and proof of return. We will investigate the matter and work to resolve any issues promptly. In cases where a refund cannot be processed to the original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: Kicks Ouly
Address: 25 Morton Street, Quincy, MA
Email: [email protected]
Phone: +1 1375801268
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, and we strive to respond to all inquiries within 24-48 hours.
